World-Class Support

Because the staff at Exnelo has extensive backgrounds ranging from database and software application programming, to graphic arts and interactive web design, we understand how to create a world-class system and provide world class support for it. Our expertise has evolved from our experience working with Fortune 500 Companies in industries such as: Telecommunications, Financial Services, Utilities, Heathcare, and Consulting. Conversely, our competitors will mail cd-roms of software to your location and ask you to set the application up. At Exnelo, that will never happen. We aim to treat our smallest motel customers with the same respect and care as our biggest hotels.

At Exnelo, we provide a full-orbed solution to your reservation needs. When our staff does an install of the Axis Product we make sure that the application is setup correctly, your rates and packages are created appropriately, and your backup routines are in place and redundant. In addition, we make sure that all your client machines are equipped with the latest remote control software so that we can fully support your desktop questions. If you have a question on your client machine, simply call our support staff and we will remote control your desktop over the phone with you. If you need special care, we will arrive at your location and support you there as well.

We understand how busy our clients are during their season and how most motels and hotels do not have a dedicated IT staff. Exnelo becomes that dedicated IT staff. When our installation is completed you will have your routers configured and ready to go, you server setup and backups ready to run, and your desktop machines setup for all the necessary support. Your only need is to use the application to help support your business and place a backup CD-ROM in the server drive each night for backup purposes. You will even receive an e-mail reminding you of your backups. If all that support is not enough, Exnelo even provides you with an option for offsite backup of your data to a remote location.

Local Touch

One major difference between Exnelo and our competitors is that the staff of Exnelo is local to the South Jersey area. This means that if you are ever in trouble we will arrive on your site immediately to support your application. Other companies will have to fly people (at your expense) to support you, or will try to talk you through fixing your server over the phone. Because we are local we can arrive on the scene in a flash to help you with your issue. Because our staff has worked for large corporations in the past we know how to provide that same level of support and professionalism to small businesses like yours.

Don't fear technology because of worry over a remote company being able to support you. Exnelo is ready to support you today! Just ask our current customers about our support.

Proven Track Record

Axis has been developed for the South Jersey community and continues to be enhanced for the South Jersey community. Our clients are completely satisfied with our service and support. Below is listed a few of those clients.

Listen to Our Clients

If you want to know what our application is like and how great our service is listen to some of our clients. Let them persuade you that you are making the right decision.

The Axis Property Manager is an excellent tool. Axis has features other systems either don't have or are too costly and cumbersome to operate. We implemented this system at a very critical time, and the transition was smooth. The system support team is very attentive to our needs. We are pleased with our decision and have recommended this system to others."
-Lori,
Lotus Inn, Wildwood, NJ

"Exnelo did an incredible job at implementing their Axis Property Manager for our Surf Song Motel and Montego Bay Resort. Their software package is an excellent tool that has helped us streamline our business processes and save our valuable time. Thank you Exnelo!"
-Mike,
Montego Bay Resort, North Wildwood, NJ

"Exnelo's customer support has far exceeded our expectations. Their staff is extremely responsive and professional. The Axis Property Manager has proven itself to be an incredible software package."
-Ginny,
Sea Gull Motel, Wildwood, NJ

"Just creating a maid's list took me almost a half hour on every night. Now with one click I can run the maid's report and distribute it to my staff in seconds. I have gained back valuable time that I lost when I calculated all my numbers by hand."
-Mary Lou
Mariner Motel, Wildwood, NJ

Competitive Pricing

Exnelo's pricing is very competitive with current software vendors on the market. Our greatest goal is to start helping you regain your valuable time back. Because of that goal, we want to make sure that no potential customers walk away from our products and services. If necessary we can work with you on payment options that will meet your business needs. Just ask one of our sales representatives about those options.